Overview
Epic Media provides event-based services — including photobooth rental, event photography, event videography, corporate video production, and event backdrop rental — that require significant advance planning, crew scheduling, and equipment preparation. Because of this, our refund and cancellation terms are service-specific and date-sensitive.
By confirming a booking and paying a deposit (or full payment) to Epic Media, you acknowledge and agree to the terms set out in this policy.
Deposits & Booking Confirmation
Non-Refundable Deposit
All bookings require a non-refundable deposit of 50% of the total package price to secure your event date. This deposit covers administrative, planning, and preparation costs incurred by Epic Media immediately upon booking confirmation.
Full Payment
The remaining balance is due 7 calendar days before your event date, unless otherwise agreed in writing. Failure to make the balance payment may result in your booking being released without refund of the deposit.
Important: Deposits are strictly non-refundable under all circumstances, including change of mind, budget changes, or rescheduling that we are unable to accommodate.
Cancellation Policy
If you need to cancel your booking, please notify us in writing (via email to hello@epicmedia.com.sg or WhatsApp). The following cancellation schedule applies:
| Notice Given Before Event Date | Refund on Balance Paid | Deposit |
|---|---|---|
| More than 30 days | 100% of balance refunded | Non-refundable |
| 14 – 30 days | 50% of balance refunded | Non-refundable |
| 7 – 13 days | No refund on balance | Non-refundable |
| Less than 7 days | No refund | Non-refundable |
| Day of event / No-show | No refund | Non-refundable |
Refunds that are approved will be processed within 14 business days via the original payment method or bank transfer.
Rescheduling
We understand that event plans can change. We will do our best to accommodate rescheduling requests, subject to crew and equipment availability.
Rescheduling Terms
- Rescheduling requests must be made at least 14 days before the original event date.
- One (1) complimentary reschedule is permitted per booking, subject to availability.
- Any subsequent reschedule will incur an administrative fee of S$100.
- Rescheduling to a peak period (e.g. public holidays, school holidays, year-end) may be subject to a price difference.
- If Epic Media is unable to accommodate your preferred new date, a partial refund of the balance paid (excluding deposit) may be offered at our discretion.
Note: Rescheduling requests made within 14 days of the event will be treated as a cancellation and the standard cancellation policy will apply.
Service-Specific Terms
Photobooth Rental. Photography & Videography. Corporate Video.
Photobooth Rental
- In the event of technical failure of photobooth equipment during the event, Epic Media will make reasonable efforts to resolve the issue on-site.
- If the booth is inoperable for more than 30 consecutive minutes due to equipment fault (not caused by the client or venue), a pro-rated credit may be offered for the downtime period.
- No refund will be issued for downtime caused by venue power failure, client-imposed restrictions, weather, or force majeure events.
Event Photography & Videography
- Deliverables (edited photos and/or video) will be provided within the agreed turnaround period. Standard delivery is 7–14 business days after the event unless otherwise stated in your package.
- No refund will be given for dissatisfaction with artistic style or creative direction where Epic Media has delivered work consistent with the agreed brief and our standard portfolio.
- If photos or video are not delivered within the agreed timeframe due to Epic Media’s fault, a partial refund or service credit may be offered at our discretion.
- Raw, unedited files are not provided unless explicitly included in your package.
Corporate Video Production
- Cancellations after production has commenced (including pre-production, scripting, or filming) are not eligible for a refund of work already completed.
- A detailed scope of work will be agreed in writing before production begins. Changes to scope after sign-off may incur additional fees.
- Up to two (2) rounds of revisions are included. Additional revision rounds are billed at an agreed rate.
Force Majeure & Circumstances Beyond Our Control
In the event that Epic Media is unable to fulfil your booking due to circumstances beyond our reasonable control — including but not limited to natural disasters, government-mandated restrictions, public health emergencies, or venue closures — we will offer a full credit note valid for 12 months, or a reschedule at no additional charge.
Cash refunds in force majeure situations are at Epic Media’s discretion and are not guaranteed.
Cancellation by Epic Media
In the rare event that Epic Media must cancel your booking (e.g. due to crew emergency or equipment failure with no available replacement), we will notify you as soon as possible and offer either:
- A full refund of all amounts paid, including the deposit; or
- A reschedule to an alternative date at no additional cost.
Epic Media’s liability is limited to the total amount paid by the client. We are not responsible for any consequential losses arising from a cancellation by us.
How to Request a Refund or Cancellation
To initiate a cancellation or refund request:
- Contact us via email at hello@epicmedia.com.sg or WhatsApp at +65 8184 3864
- Provide your booking reference number, event date, and reason for cancellation
- Our team will respond within 2 business days to confirm receipt and advise on next steps
- Approved refunds will be processed within 14 business days